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Privacy PolicyYour Privacy is Our Priority

Privacy Policy

Effective Date: January 1, 2025

Last Updated: November 20, 2025

At KampusFlow, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our school management platform and services. By using KampusFlow, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, username, password, and profile photo
  • Student Information: Student names, dates of birth, parent/guardian information, contact details, academic records, attendance data, exam results, and photographs
  • Staff Information: Teacher and administrator names, contact information, employment details, qualifications, and professional records
  • School Information: School name, address, registration details, and administrative contacts
  • Payment Information: Billing details, fee payment records (processed securely through third-party payment processors)
  • Communication Data: Messages, notifications, feedback, and support requests

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent on platform, click patterns
  • Location Data: General geographic location based on IP address
  • Cookies and Similar Technologies: Session data, preferences, and authentication tokens

1.3 Information from Third Parties

We may receive information from:

  • Payment processors for transaction verification
  • Analytics providers for usage insights
  • WhatsApp Business API for communication services
  • SMS service providers for notifications

2. How We Use Your Information

We use the collected information for the following purposes:

a
Service Delivery: To provide, operate, and maintain our school management platform, including student records, attendance tracking, exam management, fee collection, and communication tools
b
Account Management: To create and manage user accounts, authenticate users, and provide customer support
c
Communication: To send notifications, updates, alerts, newsletters, and respond to inquiries via email, SMS, and WhatsApp
d
Payment Processing: To process fee payments, generate invoices, and maintain financial records
e
Analytics and Improvement: To analyze usage patterns, improve our services, develop new features, and enhance user experience
f
Security and Fraud Prevention: To detect, prevent, and address technical issues, security threats, and fraudulent activities
g
Legal Compliance: To comply with applicable laws, regulations, and educational standards
h
Reporting and Analytics: To generate reports, statistics, and insights for school administrators

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 With Your Consent

We will share your information when you explicitly authorize us to do so.

3.2 Service Providers

We engage trusted third-party service providers to assist in:

  • Cloud hosting and data storage
  • Payment processing
  • Email and SMS delivery
  • WhatsApp messaging services
  • Analytics and monitoring

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.3 Legal Requirements

We may disclose information to comply with legal obligations, court orders, government requests, or to protect our rights and safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

3.5 Within Your School

Information is shared among authorized school administrators, teachers, and staff as necessary for educational and administrative purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

Data encrypted in transit (TLS/SSL) and at rest using AES-256 encryption

Secure Infrastructure

Hosted on secure cloud servers with regular backups and disaster recovery

Access Controls

Role-based access control (RBAC) and multi-factor authentication (MFA)

Monitoring

24/7 security monitoring and intrusion detection systems

Regular Audits

Periodic security assessments and vulnerability testing

Employee Training

Staff trained on data protection and security best practices

Note: While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information transmitted through the internet.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: Information is retained while your account is active and you continue using our services.

Inactive Accounts: After account closure, we may retain certain information for legal, regulatory, or legitimate business purposes.

Student Records: Academic records may be retained for extended periods as required by educational regulations and institutional policies.

Financial Records: Payment and fee records are retained as required by tax and accounting laws.

Deletion Requests: Upon request, we will delete your information, subject to legal retention requirements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

1
Right to Access: Request a copy of your personal information we hold
2
Right to Correction: Request correction of inaccurate or incomplete information
3
Right to Deletion: Request deletion of your personal information (subject to legal requirements)
4
Right to Restriction: Request restriction of processing your information
5
Right to Portability: Request transfer of your data to another service provider
6
Right to Object: Object to processing of your information for certain purposes
7
Right to Withdraw Consent: Withdraw consent for data processing at any time
8
Right to Opt-Out: Unsubscribe from marketing communications via email or SMS

To exercise any of these rights, please contact us at privacy@kampusflow.in. We will respond to your request within 30 days.

7. Children's Privacy

KampusFlow is designed for use by educational institutions to manage student information. We recognize the importance of protecting children's privacy:

  • Parental Consent: Schools must obtain appropriate parental or guardian consent before providing student information to our platform
  • Limited Collection: We collect only information necessary for educational and administrative purposes
  • No Marketing to Children: We do not use student information for marketing or advertising purposes
  • COPPA Compliance: We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations
  • Parental Rights: Parents/guardians can review, update, or request deletion of their child's information through the school

Important: If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately at privacy@kampusflow.in.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for platform functionality, authentication, and security. These cannot be disabled.

Performance Cookies

Help us understand how users interact with our platform to improve performance and user experience.

Functional Cookies

Remember your preferences and settings for a personalized experience.

Analytics Cookies

Collect anonymous usage statistics to help us improve our services.

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality. For more information, see our Cookie Policy.

9. Third-Party Services

Our platform integrates with third-party services to provide enhanced functionality:

  • Payment Gateways: For secure fee payment processing
  • WhatsApp Business API: For sending notifications to parents and staff
  • SMS Providers: For text message notifications
  • Cloud Storage: For secure data hosting and backups
  • Analytics Tools: For usage monitoring and improvement

These third-party services have their own privacy policies. We encourage you to review their policies. We are not responsible for the privacy practices of these external services.

10. International Data Transfers

KampusFlow is operated from India. Your information may be transferred to, stored, and processed in India or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Compliance with Laws

We comply with applicable data protection and privacy laws, including:

  • Information Technology Act, 2000 (India)
  • Personal Data Protection Bill (India)
  • General Data Protection Regulation (GDPR) - for European users
  • Children's Online Privacy Protection Act (COPPA)
  • Family Educational Rights and Privacy Act (FERPA) - for US educational institutions

We regularly review and update our practices to ensure ongoing compliance with evolving regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification: We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notifications for significant changes
  • Displaying in-app notifications

Your Continued Use: Your continued use of KampusFlow after changes become effective constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Contact Information

Phone

+91 6361557581

+91 9036298017

Address

KampusFlow

Mangalore, Karnataka, India

Response Time

We aim to respond to all privacy-related inquiries within 30 business days. For urgent matters, please mark your communication as "Urgent - Privacy Request."

Thank You for Trusting KampusFlow

Your privacy and security are our top priorities. We are committed to protecting your personal information and maintaining the highest standards of data protection.